
"I spent 18 years in agencies growing, shaping and building client-facing teams. I know firsthand that client experience was always the thing agencies assumed would just happen if the work was good enough. It doesn't.
The agency playbook has shifted, and what's expected of client teams now is deeper, more strategic and more commercial than before. Client experience is the differentiator.
I started Ella Rosie's because agencies can go further, designing an experience that protects and grows their clients, turning them into a growth lever for the agency.”
Training that turns client teams into growth drivers
Client Unlock: a six-module programme building the confidence, skills and habits client teams need to grow accounts, not just manage them 👇
I'm based in Manchester, work across the North, and regularly spend time in London too, so let's make it happen.