Hi, I'm Ella
A Fractional Client Services, Operations & AI Integration lead for future-fit agencies ⚡
My Journey to Ella Rosie's
After 18 years across Client Services, Transformation, Strategy and Innovation, I saw the agency rulebook completely change. Smart agencies were being held back.
Ella Rosie's was born from a belief that agency leaders are visionaries - they just need someone alongside them to drive that change from the inside.
An intro to Ella Rosie's, in 60 seconds ⏳
If you want the quick version before diving into the detail, here it is! What Ella Rosie's is, who it's built for and what working together looks like.
How I support Agencies
I'm equally at home in a board discussion or hands on delivery.
A thinking partner and enabler for the people driving change within your business.
Client Performance 🔒
Building & up-skilling CS teams to unlock the full value of client relationships. Focusing on setting up teams for organic growth.
Operations & AI 🛠️
Implementing agency operational models, AI integration & governance. Getting the systems right before you scale.
Everything you need to know about working with Ella Rosie's
What to expect, and how to decide if it's the right fit for where you are right now.
The Agency Squeeze
🍋✨ Weekly Substack 🍋✨
Marketing agency intelligence, freshly squeezed. The data worth noting, the trends worth watching, the client shifts worth knowing, and honest takes on all of it.
Monthly pro-bono support for purpose-led brands 🌱
Every month I set aside a free half day for purpose-led initiatives, no catch, no agenda, just time and proper attention given to the work that deserves it. If you're a brand, agency, organisation or startup on a purpose mission, whether that's sustainability, social impact, B Corp or simply trying to build something that genuinely means something, this one's for you.
I’ve seen Ella guide teams through difficult situations, acting as a rock that others look to. She’s inherently strategic, but equally empathetic. She’s able to step back and assess situations objectively, pinpoint the core issues, and connect them to what will genuinely move a business forward.
Paul Stevens, Ex-Board Director, Social Chain
Turning client conversations into agency growth
Client Services is your agency's underused growth engine. Not a bold claim, a reality. Your CS team are already in the room, trusted by clients, already in the conversation. So the gap may not be spotting the opportunities, it's knowing what to do next with them. And that comes down to three things: structure, commercial understanding and confidence. Because when CS teams are fuelled with the right direction and frameworks, they stop servicing clients and start growing them. I've put together a practical guide covering the four steps that turn client conversations into agency growth 👇
Training that turns client teams into growth drivers
Client Unlock is a six-module training programme that builds the commercial confidence, skills and habits client-facing teams need to grow accounts, not just manage them.👇
Contact
Or better yet, fancy a coffee? ☕
I'm based in Manchester, work across the North, and regularly spend time in London too, so let's make it happen.
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